Support
Support
Support
Support
Advice and answers from the Neodeliver Team!
Advice and answers from the Neodeliver Team!
Advice and answers from the Neodeliver Team!
Get in touch
Get in touch
Get in touch
Get in touch
Do you have any questions? Leave your information by filling out this form and we will contact you!
Do you have any questions? Leave your information by filling out this form and we will contact you!
Do you have any questions? Leave your information by filling out this form and we will contact you!
Frequently Asked Questions
Does Neodeliver offer discounted rates for businesses or bulk deliveries?
Yes! Neodeliver offers special pricing plans for businesses and bulk deliveries. If you regularly ship large volumes, you may qualify for discounted rates or subscription packages. Contact our sales team to learn more about how we can support your business with cost-effective delivery solutions.
What happens if I downgrade my plan?
If you choose to downgrade your plan, the change will take effect immediately. However, please note that there will be no refund for the remaining period of your current subscription. Ensure that the new plan meets your requirements before proceeding with the downgrade to avoid any disruption to your service.
Are SMS charges included in my plan?
No, SMS charges are not included in your plan. To send SMS, you will need to pre-fund your account with credits. The cost of each SMS is equal to the price we pay to Telnyx.com, plus a 20% margin. This ensures transparency and fairness in pricing. You can monitor and top up your credits directly from your billing dashboard.
Am I Eligible for a Free Trial?
You are eligible for a free trial if your account was created within the past 90 days. However, please note that accounts using domain names previously associated with other accounts may not qualify for a trial. This policy ensures fair access to the trial program and prevents misuse. If you’re new, sign up to explore everything our platform has to offer!
Does Neodeliver offer discounted rates for businesses or bulk deliveries?
Yes! Neodeliver offers special pricing plans for businesses and bulk deliveries. If you regularly ship large volumes, you may qualify for discounted rates or subscription packages. Contact our sales team to learn more about how we can support your business with cost-effective delivery solutions.
What happens if I downgrade my plan?
If you choose to downgrade your plan, the change will take effect immediately. However, please note that there will be no refund for the remaining period of your current subscription. Ensure that the new plan meets your requirements before proceeding with the downgrade to avoid any disruption to your service.
Are SMS charges included in my plan?
No, SMS charges are not included in your plan. To send SMS, you will need to pre-fund your account with credits. The cost of each SMS is equal to the price we pay to Telnyx.com, plus a 20% margin. This ensures transparency and fairness in pricing. You can monitor and top up your credits directly from your billing dashboard.
Am I Eligible for a Free Trial?
You are eligible for a free trial if your account was created within the past 90 days. However, please note that accounts using domain names previously associated with other accounts may not qualify for a trial. This policy ensures fair access to the trial program and prevents misuse. If you’re new, sign up to explore everything our platform has to offer!
Does Neodeliver offer discounted rates for businesses or bulk deliveries?
Yes! Neodeliver offers special pricing plans for businesses and bulk deliveries. If you regularly ship large volumes, you may qualify for discounted rates or subscription packages. Contact our sales team to learn more about how we can support your business with cost-effective delivery solutions.
What happens if I downgrade my plan?
If you choose to downgrade your plan, the change will take effect immediately. However, please note that there will be no refund for the remaining period of your current subscription. Ensure that the new plan meets your requirements before proceeding with the downgrade to avoid any disruption to your service.
Are SMS charges included in my plan?
No, SMS charges are not included in your plan. To send SMS, you will need to pre-fund your account with credits. The cost of each SMS is equal to the price we pay to Telnyx.com, plus a 20% margin. This ensures transparency and fairness in pricing. You can monitor and top up your credits directly from your billing dashboard.
Am I Eligible for a Free Trial?
You are eligible for a free trial if your account was created within the past 90 days. However, please note that accounts using domain names previously associated with other accounts may not qualify for a trial. This policy ensures fair access to the trial program and prevents misuse. If you’re new, sign up to explore everything our platform has to offer!
Does Neodeliver offer discounted rates for businesses or bulk deliveries?
Yes! Neodeliver offers special pricing plans for businesses and bulk deliveries. If you regularly ship large volumes, you may qualify for discounted rates or subscription packages. Contact our sales team to learn more about how we can support your business with cost-effective delivery solutions.
What happens if I downgrade my plan?
If you choose to downgrade your plan, the change will take effect immediately. However, please note that there will be no refund for the remaining period of your current subscription. Ensure that the new plan meets your requirements before proceeding with the downgrade to avoid any disruption to your service.
Are SMS charges included in my plan?
No, SMS charges are not included in your plan. To send SMS, you will need to pre-fund your account with credits. The cost of each SMS is equal to the price we pay to Telnyx.com, plus a 20% margin. This ensures transparency and fairness in pricing. You can monitor and top up your credits directly from your billing dashboard.
Am I Eligible for a Free Trial?
You are eligible for a free trial if your account was created within the past 90 days. However, please note that accounts using domain names previously associated with other accounts may not qualify for a trial. This policy ensures fair access to the trial program and prevents misuse. If you’re new, sign up to explore everything our platform has to offer!